Our first contact with LockTight Impact was back in Nov ’21 with Andrew Ursache. He was attentive, responsive, knowledgeable, and passionate. He made the process easy from the beginning and answered all of our questions and concerns. Engineering plans and permits went very smooth as well, good communication with the people in these departments. Then, it was a long waiting period. Unfortunately, after COVID, materials, supplies, shipment was significantly delayed, but this was expected and understandable. Once the product arrived, installation came quick. Even though there are different crews that do demo, install windows, and doors, I have to say, everyone was efficient and attentive. Garbage pick-up was always within reason. They make their best effort to minimize dirt and damage, but its part of the job. We passed inspection with no trouble at all. We are in the “punch-out” stages, meaning final details to fix and paint and I anticipate it will go well. Even though I encountered some misunderstandings over a financial matter, as soon as I contacted Raul, the Finance manager, he did not hesitate to jump in and try to fix the problem to the best of his ability. Which is how it should be. Communication is the key to client satisfaction. I am also in the business of taking care of people and when the outcome changes from what we planned or envisioned, how the situation was handled is what matters the most. Great Job, and to those I dealt with the most: Andrew, Jamie, Marisol, Raul, Cody, and now Mike and Billy…. THANK YOU VERY MUCH!